Our 100% Satisfaction Guarantee

Love Your Coffee — Or We’ll Make It Right

At Giavonna’s Gourmet Coffee, we take coffee — and your experience — seriously.

We believe that trying something new should feel exciting, not risky. That’s why every order is backed by our 100% Satisfaction Guarantee.

If you’re not completely satisfied with your purchase, we’ll work with you to make it right.

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How Our Guarantee Works

✔ Try our coffee risk-free
✔ 30 days from delivery
✔ Simple, straightforward support
✔ No complicated hoops

If something isn’t right, just reach out — we’re real people, and we’re here to help.

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What’s Covered

Our guarantee applies to:
    •    Coffee bags
    •    Coffee pods
    •    Cold brew concentrate
    •    Merchandise purchased directly from giavonnascoffee.com

Whether it’s flavor preference, freshness, or expectations not being met — we want you to feel confident giving us a try.

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What to Expect If You Reach Out
    1.    Email us within 30 days of delivery
    2.    Include your order number and a brief note about the issue
    3.    Our team will respond within 24 business hours
    4.    We’ll offer a refund, replacement, or store credit, depending on the situation

Our goal is always a fair and reasonable resolution — without unnecessary back-and-forth.

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A Few Important Notes (To us, Transparency Matters)
    •    Refunds are issued to the original form of payment
    •    Shipping costs are non-refundable unless the issue was our error
    •    Refunds are typically processed within 5–10 business days once approved
    •    The guarantee applies to first-time purchases of a product

We do this to keep the process fair for everyone while still protecting your experience.

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Why We Offer This Guarantee

Because we stand behind:
    •    Our ingredients
    •    Our roasting process
    •    Our intentional approach
    •    Our family-run values

And because the best way to experience Giavonna’s Gourmet Coffee is to taste it — not worry about it.

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Questions? We’re Here.

📧 Email: giavonnascoffee@gmail.com
🕒 Response time: Within 24 business hours

We believe great coffee should come with peace of mind.

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Brew boldly. Sip intentionally. We’ve got you covered.